Building Leadership, Monitoring Quality Control

This week, we focused on quality control at the Kodagali workspace, where the women primarily screen print designs onto the cotton totes. Screen printing is not as simple as it seems. The women must make new screens everyday, concoct the paint, and print each part of the design onto the bags, one color, one side at a time. 

The women of Kodagali are prolific and have developed an efficient system in order to execute screen printing. They work fluidly as a team, and are each focused and consistent. However, we had detected some issues with “quality control.” In other words, there were often tiny mistakes, that in and of themselves would have been easy to overlook, but which were occurring semi-frequently. Things were occasionally printed crookedly, or there were slight smudges, or parts of letters were slightly deformed. First, we halted production, and with the help of Harish, we explained to the women the issue at hand. We had a range of examples to show them and explained that while we appreciated all their hard work, it was important to take the few extra seconds per bag in order to be thorough and to avoid such mistakes. We explained that while the mistakes were minor, for massive orders, there was an expectation to deliver consistent, quality, products.

The following day, we spent time analyzing each bag printed by the women. In particular, we worked in conjunction with one woman, with whom we examined each bag individually. Within an hour, she was not only noticing everything we pointed out, but was leading the bag checking process. Although she was one of the youngest women at the workspace that day, she began to talk to each woman, pointing out any errors they had made, and encouraging them to be more meticulous. By training her to detect any errors, whether it be obviously crooked prints, or slight deformity of letters in a language she wasn’t familiar with, she had the confidence to rise as a leader in the group, supervising and encouraging her coworkers.